We want you to buy from us with confidence, so we offer a straightforward guarantee on top of your legal rights. It applies to everything we sell — both versions of The Executor Kit, The Gifting Kit, the bundle, and the upgrade.
If what you bought isn't right for you, email hello@thegivingledger.co.uk within 14 days of purchase and we'll refund you in full — no questions asked, whether or not you've downloaded or opened the files.
The bundle is a single order at a single price, so it is refunded in full rather than split. If you want to keep one product and return the other, email us and we'll refund the difference between what you paid and the standalone price of the one you're keeping. That will usually leave you better off than a full refund followed by a fresh purchase.
You don't need a refund for this. If you bought the standard Executor Kit and it turns out there is inheritance tax to deal with, email us and we'll send you the upgrade — you pay the £84 difference rather than buying the Inheritance Tax Edition again.
If you bought the Inheritance Tax Edition and there turned out to be no tax at all, tell us within 14 days and we'll refund you the difference so you've paid the standard price. You keep the files.
If you take a refund, the free update entitlement described in our Terms of Sale ends with it, and we'll ask you to delete the files. We won't chase you for them — but please don't keep using something you've been paid back for.
Refund requests made after the 14-day window will be considered individually — contact us and we'll do our best to help, but we can't guarantee a refund outside this period.
One exception we'll always honour: if we send you an update that we've got wrong, or a file that won't open, tell us and we'll fix it or refund you, however long after purchase that is.
This guarantee sits alongside, and is more generous than, your statutory rights under the Consumer Contracts Regulations 2013 described in our Terms of Sale. Nothing here affects your legal rights as a consumer.
hello@thegivingledger.co.uk